General Policies
Delivery
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at wardogactualuk@gmail.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Orders
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at wardogactualuk@gmail.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at wardogactualuk@gmail.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order.
We’ll get back to you with a resolution as soon as possible!
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at wardogactualuk@gmail.com!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at wardogactualuk@gmail.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the measurements section.
Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at wardogactualuk@gmail.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Terms and Conditions
These terms and conditions outline the rules and regulations for the use of Wardog's online store, located at wardogactual.co.uk
By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use Wardog's website if you do not accept all of the terms and conditions stated on this page.
Definitions
- **"The Company", "Ourselves", "We", "Our", “Wardog” and "Us"**, refers to our Company, Wardog Actual Ltd, company number 14083026.
- **"Party", "Parties", or "Us"**, refers to both the Client and ourselves, or either the Client or ourselves.
- **"Service"**, refers to the online store services provided by Wardog.
- **"Terms and Conditions"** (also referred to as "Terms"), refer to these Terms and Conditions that form the entire agreement between you and Wardog regarding the use of the online store.
- **"User", "Customer", "You" and "Your"** refers to you, the person accessing this website and accepting the Company’s terms and conditions.
Use of the Site
- You are at least 18 years of age or visiting the Site under the supervision of a parent or guardian.
- We grant you a non-transferable and revocable license to use the Site, under the Terms and Conditions described, for the purpose of shopping for personal items sold on the Site.
Products and Services
- Descriptions, images, references, features, content, specifications, products, prices, and availability of any products or services are subject to change without notice.
- We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors.
Orders, Cancellations, and Returns
- We reserve the right to limit, reject, modify, or cancel orders at our sole discretion.
- Information about your legal right to cancel and our returns policy is available on our website.
User Accounts, Registration, and Security
- Users might be asked to register for an account to access certain parts of the Site. In such cases, you agree to provide current, complete, and accurate purchase and account information.
Privacy
- Your submission of personal information through the store is governed by our Privacy Policy, which complies with GDPR and UK data protection laws.
Governing Law
- These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom and you irrevocably submit to the exclusive jurisdiction of the courts in that location.
Changes to Terms and Conditions
- We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.
Privacy Policy
At Wardog, accessible from wardogactual.co.uk, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Wardog and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Wardog. This policy is not applicable to any information collected offline or via channels other than this website.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Information We Collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How We Use Your Information
We use the information we collect in various ways, including to:
Provide, operate, and maintain our website
Improve, personalize, and expand our website
Understand and analyze how you use our website
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
Send you emails
Find and prevent fraud